[Sticky] Complaints - How To force a response

I thought I would add some details for anyone struggling to get the Child Maintenance service to respond. After 8 months of no response to 8 recorded letters I have found a way to contact higher management. Arlene Sugden is the head of the CMS complaints and can be emailed at Arlene.Sugden@dwp.gov.uk This will be then be delegated down to a little minion that is then forced to respond. Emails also go through to other members of higher management by using the same format ie: Firstname.Secondname@dwp.gov.uk. I hope that helps.

I've used this and recieved letters telling me it's an inappropriate contact route 😉

I sent an email to Arlene Sugden today and got a response that she is no longer working for DWP.

Anyone know of her successor ?

@Will99 hi. Yes Arlene has left. There is another Director called Hilda.Massey@dwp.gov.uk

Also these addresses:

correspondence@dwp.gov.uk complaint.reviewteam@dwp.gov.uk minister.welfaredelivery@dwp.gsi.gov.uk ministers@dwp.gov.uk secretaryofstate@dwp.gov.uk minister.welfaredelivery@dwp.gov.uk

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